About Maxty Pets
Maxty Pets is a family-owned pet grooming business proudly serving Colorado Springs since 2020. We are passionate about providing professional grooming services with love, patience, and personalized care.
Our mission is simple: to help pets look and feel their best while creating a comfortable, stress-free experience for every furry friend that comes through our doors.
Because to us, pets are family!
Policies & Guidelines
At Maxty Pets, our goal is to provide a safe, stress-free, and comfortable grooming experience for every pet. Please review our policies before booking an appointment.
Appointment Arrival
For mobile grooming appointments, arrival times may vary by approximately 10 minutes before or after the scheduled appointment time. Because we work with live animals, appointment lengths can vary depending on coat condition, behavior, and services needed.
Potty Breaks
Please ensure your dog has gone potty (pee/poop) before their appointment to help keep the grooming process clean and comfortable for everyone.
Pickup Policy
Once the owner is notified that their dog is ready for pickup, there is a maximum wait time of 1 hour. After that, an additional fee of $8 per extra hour may apply.
Vaccination Requirements
For the safety of all pets, dogs must be up to date on required vaccinations. Proof of vaccination may be requested before the appointment.
Matted Coat Policy
Dogs with severely matted coats may require additional grooming time and special handling. extra charges may apply depending on the severity of matting. In some cases, shaving may be necessary for the pet's comfort and safety.
Aggressive or Unsafe Behavior
If a dog shows aggressive behavior that may put the groomer or the pet at risk, services may be stopped or subject to additional handling fees.
Health Conditions
Owners must inform us of any medical conditions, injuries, allergies, sensitivities, or behavioral concerns before the appointment so we can provide the safest care possible.
Fleas & Ticks
If fleas or ticks are discovered during the grooming appointment, additional cleaning and treatment fees may apply. For the safety of your pet, our groomers, and future appointments, a flea/tick treatment may need to be applied to the pet as well as a full sanitation of grooming equipment and work areas.
Weather Policy
Because we provide a mobile grooming service, severe weather conditions such as heavy snow, icy roads, thunderstorms, extreme heat, or unsafe driving conditions may require appointments to be delayed, rescheduled, or cancelled for the safety of pets and groomers. If weather affects your appointment, we will contact you as soon as possible.
Late Cancellations & No-shows
We kindly ask for at least 24 hours notice for cancellations or rescheduling. Late cancelations or missed appointments may result in a cancellation fee.
Senior Dogs & Special Needs Pets
We are happy to work with senior dogs and pets with special needs. However, grooming sessions may need additional time, breaks, or modified services for the pet's comfort and safety.
Photo & Video Consent
At Maxty Pets, we may occasionally take photos or videos of pets during or after their grooming appointment to showcase our work on social media, our website, or promotional materials. We will never share personal client information. If you prefer that your pet not be photographed or featured online, please let us know before the appointment.
Satisfaction Policy
Your pet's comfort and your satisfaction are important to us. If you have any concerns about your service, please contact us within 24 hours so we can help make it right.
Thank you for trusting Maxty Pets with your furry family members!
Let's Connect!
Business Hours
Tuesday - Saturday
9:00AM - 3:00PM
Sunday - Monday
Closed
Get in Touch
We're eager to hear from you! Contact us for inquiries or to schedule an appointment for your beloved pet.
(719) 290-5600
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